Why Agents Aren’t As Bad As You Think
Choosing the Right Corporate Travel Agency When weighing up your business travel management system, the most important question should ask is: how do you determine if your potential travel agent is good for your company? How can you separate a good choice (let’s face it, most of them can do the job) from your best choice? The following are important considerations to make when selecting your corporate travel agent: The Team
How to Achieve Maximum Success with Agents
As you met the staff, what impression did they make on you? Were they passionate and enthusiastic about their jobs? Good staff engagement is a basic requirement in the delivery of quality customer service; so if you don’t see any eagerness in them early on, this may be an indicator of what you can expect from them later on. That’s why you should go and visit the agency personally, talk to the people there, and get a first-hand experience of how they treat their clients.
The Beginner’s Guide to Services
Online Transactions If your objective is to save cash and time by using online functionalities, then it’s wise to get a real picture of what is being done for other customers, and what degree of online advantage they currently enjoy. Most importantly, make sure the agency’s online system accommodates all aspects of travel (rail, airline, hotels, etc.) with the same efficiency. Single-stop Content Source Most travel agencies need to work with at least one GDS (global distribution system), a computer system where you can find rates and other relevant content. However, only some of them let you access additional content channels, like those you can use for bookings. When evaluating agencies, choose one this covers this – that is, by putting everything you need in one place to make things very convenient for you. Edge of Technology You want to know who’s in control of the technology used by the agency. Is it really a single solution, or does it punch out to third-party software? A single solution is one where the booking process is very easy to get familiar with and works for all travel types as we have mentioned earlier. Easy-to-use online tools lead to a much higher adoption rate. Account Management The key to a sustained productive working relationship with your corporate travel agent is pro-active account management. This will be very helpful as you work to attain your travel objectives, both in the immediate and the far future. By scrutinizing your booking patterns and pinpointing likely behavior changes, your account manager will be able to provide valuable assistance. Whether it’s changing your booked tickets’ flexibility, adjusting your corporate rates, changing your business travel policy, making an advance booking, or changing suppliers, these can all optimize your travel management system.