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Concierge Services: What to Look For The position of a concierge is critical to the long-term profitability of a hotel. Their performance is crucial for a wonderful stay. By offering highly customized services, concierges help create terrific experiences that eventually promote customer loyalty. They can also be viewed as ambassadors, who boost the reputation and image of a hotel. So, what are the qualities of top concierge services? Here are some qualities of the best global concierge services. Approachability
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A wonderful experience starts by one being approachable. As people, concierges should be easily approachable and open. A friendly and warm welcome invites guests back to the hotel.
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Connection This is the skill of interacting with others. It involves great communication skills, such as written, verbal, and non-verbal (for example, eye contact, smile, as well as other ways to be open. It also means maintaining a professional image, considering your most old-fashioned clients. Judgement At the desk, guests will often reveal important private information to the concierge. This sets the basis for dealings in the future, building trust with guests, as well as growing a reputation by developing that trust. Regard A concierge does not have formal control over anyone. In order to work with a strong team of colleagues and suppliers to assist them to serve guests, a concierge has to respect everyone. The way concierges handle people is exactly how they’ll be handled, and it certainly helps to be nice to everyone. Charity Guests will consider their hotel stay great when they believe they’ve gotten more than they bargained for. Putting chocolates on pillows may serve this purpose. Every concierge needs to be willing to do their best when serving guests. For example, the vital need of a location’s map is an excellent way to begin a long conversation, which is limited only by the concierge’s imagination. It also pays to be kind and appreciative of colleagues and suppliers. Tolerance You’ll often find the world in hotel lobbies. Here, you’ll see people of different ages, colors, shapes and sizes, as well as hear people of different cultures talking in different languages. In this multinational setting, the concierge has to welcome cultural diversity with acceptance and tact. Remember: there’s no discrimination in delivery of services. Resilience A concierge should have the patience to repeat the same instructions or directions to the closest mall, at times even to the very same guests. It might be the millionth time the concierge is asked the same question this year, but the guest could be asking for directions for the first time. Sometimes it can be hard, but not showing any hint of impatience is part of being a concierge. Ability to keep calm A concierge has to show composure during turbulent times. They should exude control in these situations, which will calm down worried guests.